What is your returns policy?
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
Our Refund Policy provides more detailed information about options and procedures for returning your order.
What are the shipping options?
We partnered with USPS and Express Shipping for shipping within the United States and FedEx for international shipping.
Our Shipping Policy page provides more detailed information about the terms and conditions that constitute our shipping policy.
What are the international taxes, duties, etc. that I have to pay?
We do not collect any tax from our customer.
When will I receive my order?
All orders made before 5:00 PM are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
What should I do if I never received my order?
Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email [email protected]
A customer service representative will locate your order and inform you of next steps.
What do I do if I receive a defective order?
Key-Surfers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
How do I make changes to an order I’ve already placed?
Unfortunately, once an order has been processed, there cannot be any changes made to the order. We process every order at the end of every day at 1 to 2 Business days. If you want to cancel or change your order, please contact us at [email protected] before 5:00 PM GMT.
Where are you located?
Address: 1030 Burchcliff Cir, West Carrollton, Ohio 45449, USA
How is the product made? Where do the materials come from?
General Answer:
We only carry products from brands that are completely transparent about their processes. This includes workplace conditions, where materials are sourced, and ensuring sustainable/ethical practices.
Specific answer depending on product:
Our raw material is made out of viscose and elastane and is manufactured in United state. We insist on 100% originality, from design to manufacturing, and we are also meticulous to ensure the quality is perfect.
How do I make sure I order the right size?
For the best shopping experience, getting your size spot on the first time round makes good sense. To do this, please use the garment measurements on our size charts.
How do I contact your company if my question isn’t answered here?
You are welcome to contact us via email [email protected] during opening hours 9 am-5 pm Monday-Friday.
What payment methods do you accept?
We accept the following credit and debit cards:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
How do I track my order?
Once your order is shipped, we send you a confirmation email which for tracked services contains the tracking number and a link to the tracking website for the shipping service you selected at checkout.
How do you pack your items to ensure safe transport?
We cling wrap all our products and wrap them in at least three layers of bubble wrap. Rest assured, your orders are being packed to ensure nothing is damaged along the way.
How do I know my payment has been received?
If you pay via credit card, your order confirmation should indicate that payment has been completed.
If you have any question or want to know about us please contact us form below information:
Contact us:
Address: 1030 Burchcliff Cir, West Carrollton, Ohio 45449, USA
Phone: +1 (347) 258-4257
Email: [email protected]